AQUILAB - Support

Customer support

AQUILAB is committed to outstanding customer service for all its software and hardware.
To protect your investment and ensure a seamless workflow, our Support Engineers bring rapid and accurate solutions to any problem that may arise.

For assistance with AQUILAB products, call +33 3 69 61 51 51 Monday through Friday 9AM to 6PM (GMT+1) to speak to a Support Engineer. Outside of business hours, at the prompt, please leave a voice message including your phone number.
You can also contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for support via email.

During your support call, your Support Engineer may request to view your computer screen remotely via AQUILAB_SUPPORT*. For this purpose, please click on the image below. Then proceed by clicking on “EXECUTE”, two times. The Support Engineer will give you a meeting ID to enter into the required box in the new window.

* This tool installs nothing on your computer. All information transmitted during a remote screen sharing session is fully encrypted. It is AQUILAB’s policy to not capture or retain any data that is transmitted over this transient session.